Error Troubleshooting

The account creation command can result in possible KC system error messages.  Some of the most common (or most likely to occur) when attempting to create a KFS Account from a KC Award are listed in the table below, along with a more detailed explanation of what the error means, and insight into making appropriate fixes to prevent them.

 

Figure 1553  KC Create Account System Response Error Notifications- Message Examples

 

Table 962  Potential Error Messages From Creating a KFS Account from a KC Award  – Troubleshooting Advice

System Error Message	Explanation and Recommended Fix Steps
Cannot connect to the financial system	Typically means either KFS is down, the KFS services are down, or KFS did something unexpected like throw an unhandled exception.  Need to check KFS server logs to see what went wrong.
Unit not found	This means the unit CG default document wasn’t created on KFS.
PI address not valid	This means the person entered as the PI doesn’t have an address associated.
F&A rate not entered for current fiscal year	This means that the FandA rates were not entered in the commitments tab for the current year.

 

 

 

Figure 1554  Location of the Account ID field in the Award document in KC